There are three general categories of information that we collect.
We collect the information you share with us when you use the C-A Platform to ensure the adequate performance of contracts between you and C-A or between you and a Supplier. The provision of this information is necessary to use the C-A Platform and, without it, we will not be able to provide you with the services that you request.
When you sign up for a C-A account or submit a request for Accommodation booking information, we require certain information such as your name and email address.
To use certain features within the C-A Platform, we may need to ask you to complete a profile, which may include your address and phone number.
To help create and maintain a trusted environment, and to the extent permitted by applicable laws, we may collect identification that you provide (like a photo of your government-issued ID) or other authentication information.
When you use the Payment Services (such as when booking Accommodation or a travel-related experience through us or establishing a Supplier relationship via us), we require certain financial information (like your bank account or credit card information) to process payments and comply with applicable law. If you are a Supplier, we may require additional information such as your ID or tax ID (where permitted by applicable law), and other proof of identification or verification to verify your identity, provide the payment services to you, and comply with applicable law. If you are a Guest, we may retain your financial information to assist you with booking travel-related experiences with third parties.
When you communicate with C-A, we collect information about your communication and any information you choose to provide.
You may otherwise choose to provide us with the information (such as your itinerary, food allergies, emergency contact information, travel preferences, and information about other Guests accompanying you on your stay) when you fill in a form, speak to, or otherwise communicate with a C-A representative, conduct a search, update or add information to your C-A account, respond to surveys, participate in promotions, or use other features of the C-A Platform.
We collect information about your interactions with the C-A Platform, such as the pages or other content you view, your searches for villas, bookings you have made, the experiences and activities you book with others through us, and other actions on the C-A Platform.
When you use certain features of the C-A Platform, we may collect different types of information about your general location (e.g. IP address, zip code).
We automatically collect log information when you use the C-A Platform, even if you have not created a C-A account or logged in. That information includes, among other things: details about how you’ve used the C-A Platform (including if you clicked on links to third-party applications), IP address, access times, hardware and software information, device information, device event information (e.g., crashes, browser type), unique identifiers, and the page you’ve viewed or engaged with before or after using the C-A Platform.
We collect information related to your transactions on the C-A Platform or transactions made through the C-A Platform, including the date and time, amounts charged, and other related transaction details.
We are committed to providing you with meaningful choices about the information collected on the C-A Platform for third-party purposes, which is why we provide in our Cookies Policy the Network Advertising Initiatives Consumer Opt-out link, Digital Advertising Alliances Consumer Opt-Out Link, and Google Analytics opt-out the link. However, we do not recognize or respond to browser-initiated Do Not Track signals.
We may collect information that others provide about you when they use the C-A Platform or obtain information from other sources and combine that with information we collect through the C-A Platform. C-A does not control, supervise, or respond to how the third parties providing your information process your data, and any information request regarding the disclosure of your personal information to C-A should be directed to such third parties.
If you link, connect, or log in to your C-A account with a third-party service (e.g., Facebook, Twitter, Google), we may collect information from the third-party service, such as your registration and profile information. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service.
For certain Members in the United States, to the extent permitted by applicable laws, C-A may obtain reports from public records of criminal convictions or sex offender registrations. For Members outside of the United States, to the extent permitted by applicable laws, C-A may obtain the local version of background or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports. We will only collect this information where required by applicable laws or where necessary to ensure the adequate performance of our services for you.
To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third-party service providers and/or partners (such as Safely Stay) and combine it with information we have about you. For example, we may receive background check results or fraud warnings from service providers like identity verification services for our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the C-A Platform, including your interactions with our partner ad networks. For example, if you book a restaurant reservation through C-A, the restaurant may send information to us that you submitted to them, like your dining preferences or dining activity. We may receive information about you and your activities on and off the C-A Platform through partnerships, or about your experiences and interactions from our partner ad networks.
We use, store, and process information about you to provide, understand, improve, and develop the C-A Platform, and to create and maintain a trusted and safer environment.
The information you share publicly on the C-A Platform may be indexed through third-party search engines. If you change your settings or your public-facing content, these search engines may not update their databases. We do not control the practices of third-party search engines, and they may use caches containing your outdated information.
We use a variety of third-party service providers to help us provide services related to the C-A Platform and ensure we can adequately provide you with our services. For example, service providers may help us: (i) verify or authenticate your identification, (ii) check information against public databases, (iii) assist us with background checks, fraud prevention, and risk assessment, or (iv) provide customer service, advertising, or payments services. These providers have limited access to your information to perform these tasks on our behalf and are contractually obligated to use it consistent with this policy.
Suppliers may use third-party services available through the C-A Platform to assist with managing their Accommodation or providing additional services, such as cleaning services, insurance, or activities providers. Suppliers may use features on the C-A Platform to share information about the Guest (like the Guest’s check-in and check-out dates, name, phone number, and anonymized email address) with that third-party service provider to coordinate the stay, and manage the accommodation, or deliver other services.
To help us provide the C-A Platform, we may share your information within our corporate family of companies (both financial and non-financial entities) that are related by common ownership or control. Additionally, we share your information with our affiliates to support, integrate, promote, and improve the C-A Platform and our affiliates’ services. Our affiliates include other C-AFRICA companies and Airbnb companies.
We may display parts of the C-A Platform (e.g., your Listing page) on sites operated by C-A’s business partners, using technologies such as widgets or APIs.
In jurisdictions where we facilitate the collection and remittance of occupancy taxes, Suppliers and Guests expressly grant us permission, without further notice, to disclose suppliers’ and Guests’ data and other information relating to them or to their transactions, bookings, Accommodations, and occupancy taxes to the relevant tax authority, including, but not limited to, the Supplier’s or Guest’s name, listing addresses, transaction dates and amounts, tax identification number(s), the amount of taxes received (or due) by Suppliers from Guests, and contact information.
We may also share aggregated information (information about our users that we combine so that it no longer identifies or references an individual user) and other de-identified information for industry and market analysis, regulatory compliance, demographic profiling, marketing, advertising, and other business purposes.
To enable them to perform their services, such as (without limitation) IT service providers, data storage, web hosting, and server providers, debt collectors, maintenance or problem-solving providers, marketing providers, professional advisors, and operators of payment systems, we may disclose personal information to third-party service providers.
We may also disclose personal information to our employees, contractors, and/or related entities, as well as to our current or potential agents or business partners.
In connection with any current or upcoming legal proceedings, or to establish, exercise, or defend our legal rights, as required by law, regulatory authorities, courts, and law enforcement officers may be granted access to personal information
Third parties, including agents or subcontractors, who help us provide information, products, services, or direct marketing to you, may also be granted access to personal information.
We may use technologies and other third-party tools to process analytics Information on our services. Some of our analysis partners include:
We may review, scan, or analyze your communications on the C-A Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your communications to send third-party marketing messages to you, and we will not sell reviews or analyses of these communications These activities are carried out based on C-A’s legitimate interest in ensuring compliance with applicable laws, preventing fraud, promoting safety, and improving and ensuring the adequate performance of our services.
We only collect your information from linked third-party accounts to the extent necessary to ensure the adequate performance of our contract with you, or to ensure that we comply with applicable laws, or with your consent.
The C-A Platform may contain links to third-party websites or services, such as third-party integrations, co-branded services, or third-party-branded services (“Third Party Partners”). C-A doesn’t own or control these Third Party Partners and when you interact with them, you may be providing information directly to the Third Party Partner, Airbnb, or both. These Third Party Partners will have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies of the other websites you visit.
You may access, update, and correct most of your basic personal information by logging into your C-A account and reviewing your settings and profile. Where permitted by applicable law, you may request written copies of your personal information held by us. In some cases and where permitted by law, we may charge a fee which will be disclosed to you before we comply with your request. You are responsible for keeping your personal information up-to-date.
We generally retain your information for as long as is needed to provide the C-A Platform to you, or for as long as your account is active. If you no longer want us to use your information to provide the C-A Platform to you, you may cancel your account or request us to erase your personal information. To cancel your C-A account, Contact Us.
If you cancel your account or request the erasure of your personal information, note that:
In some jurisdictions, applicable law may entitle you to request a copy of the personal information that you have provided to us and/or to request us to move such personal information to another service provider. In such cases, and in line with our legal obligations, we will provide you or the service provider with information in a structured and commonly used format.
In certain extraordinary circumstances (e.g. where you think that C-A is not holding accurate data about you) and in line with applicable law, you may request C-A to temporarily restrict our use of your personal information for a limited period until the extraordinary circumstance that justified the restriction ends.
In some jurisdictions, applicable law may entitle you to require C-A not to process your personal information for certain specific purposes, such as profiling or marketing purposes.
If you would like to learn more about or exercise any of, the rights described in this Section 6, contact us at email@example.com. We may ask you to verify your identity before taking further action on your request. You have the right to lodge complaints about the data processing activities carried out by C-A before competent data protection authorities.
If you are a California resident, you have the rights outlined in this section. Please see the “Exercising Your Rights” section below for instructions regarding how to exercise these rights. Please note that we may process the personal data of our customers’ end users or employees in connection with our provision of certain services to our customers. If we are processing your personal data as a service provider, you should contact the entity that collected your personal data in the first instance to address your rights with respect to such data.
You have the right to request certain information about our collection and use of your personal data over the past 12 months. In response, we will provide you with the following information:
If we have disclosed your personal data to any third parties for a business purpose over the past 12 months, we will identify the categories of personal data shared with each category of the third-party recipient. If we have sold your personal data over the past 12 months, we will identify the categories of personal data sold to each category of the third-party recipient.
You have the right to request that we delete the personal data that we have collected about you. Under the CCPA, this right is subject to certain exceptions. For example, we may need to retain your data to provide you with the services or complete a transaction or other action you have requested. If your deletion request is subject to one of these exceptions, we may deny your deletion request.
To exercise the rights described above, you must send us a request that
We will work to respond to your valid request within 45 days of receipt. We will not charge you a fee for making a valid request unless your valid request (s) is excessive, repetitive, or manifestly unfounded. If we determine that your valid request warrants a fee, we will notify you of the fee and explain that decision before completing your request.
You may also authorize an agent (an “authorized agent”) to exercise your rights on your behalf. To do this, you must provide your authorized agent with written permission to exercise your rights on your behalf, and we may request a copy of this written permission from your authorized agent when they request it on your behalf.
In this section, we use the term ‘sell” as it is defined in the CCPA. Over the past 12 months, we have not sold any personal data to third parties. We also do not sell the personal data of minors less than 16 years of age.
We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you with a lower quality of goods and services if you exercise your rights under the CCPA. However, we may offer different tiers of our services as allowed by applicable data privacy laws (including the CCPA) with varying prices, rates, or levels of quality of the goods or services you receive related to the value of personal data that we receive from you.
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent the disclosure of personal data to third parties for such third parties’ direct marketing purposes; to submit such a request, please contact us at firstname.lastname@example.org.
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.
We use these technologies for several purposes, such as:
We may also allow certain business partners to place these technologies on the C-A Platform. These partners use these technologies to (1) help us analyze how you use the C-A Platform, such as by noting the third-party services from which you arrived, (2) market and advertise CA services to you on the C-A Platform and third-party websites, (3) help us detect or prevent fraud or conduct risk assessments, or (4) collect information about your activities on the C-A Platform, other sites, and/or the ads you have clicked on. For example, to help us better understand how people use the C-A Platform, we work with several analytics partners, including Google Analytics. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser by clicking here.
Third parties may also use such tracking technologies to serve ads that they believe are most likely to be of interest to you and measure the effectiveness of their ads both on the C-A Platform and on other websites and online services. Targeting and advertising cookies we use may include Google, Facebook, Microsoft, Criteo, OpenX, PubMatic, Stack Adapt, AppNexus, and other advertising networks and services we use from time to time. For more information about targeting and advertising cookies and how you can opt out, you can visit the Network Advertising Initiative’s opt-out page, the Digital Advertising Alliance’s opt-out page, or http://youronlinechoices.eu. To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page. To the extent, that advertising technology is integrated into the C-A Platform and you opt out of tailored advertising, you may still receive advertising content. In that case, the advertising content will just not be tailored to your interests. Also, we do not control any of these opt-out links and are not responsible for the availability or accuracy of these mechanisms.
The C-A Platform may use social plugins provided and operated by third parties, such as Facebook’s Like Button. As a result of this, you may send to the third party the information that you are viewing on a certain part of the C-A Platform. If you are not logged into your account with the third party, then the third party may not know your identity. If you are logged in to your account with the third party, then the third party may be able to link information or actions about your interactions with the C-A Platform to your account with them. Please refer to the third party’s privacy policies to learn more about its data practices.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
C-AFRICA does not knowingly collect any personally identifiable information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will use our best efforts to promptly remove such information from our records.
Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar. Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove flash cookies. To learn more about how to manage flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel. Your mobile device may allow you to control cookies through its settings function. Refer to your device manufacturer’s instructions for more information. If you choose to decline cookies, some parts of the C-A Platform may not work as intended or may not work at all.
In order to resolve a complaint regarding the site or to receive further information regarding the use of the Site or the Marketplace Offerings, please contact us at: