Help & Customer Service

Understanding Cookies and Their Usage

Following our Terms and Conditions, when you utilise our Services, including our website c-africa.com (hereinafter referred to as the “Site”), we implement cookies, pixels, and analogous technologies to collect data regarding your interaction with our Site.

Cookies are small files that may be dispatched to your browser upon your initial visit to the site, subsequently being stored on your device to retain specific information about you (such as login credentials). These cookies, established by us, are referred to as first-party cookies.

In addition, we use third-party cookies that originate from a domain distinct from the one you are currently visiting, serving our advertising and marketing objectives.

Types of Cookies Utilised

Necessary Cookies:

These cookies are essential for the operational integrity of our Site or compliance with legal obligations. They cannot be disabled in our systems. Typically, these cookies are set in response to user actions that constitute requests for services.

Examples include cookies that facilitate access to secure areas of our site or enhance the speed at which page content loads. You have the option to adjust your browser to block or notify you about these cookies; however, certain functionalities of our site may be compromised.

Analytical or Performance Cookies

These cookies enable us to identify and quantify the number of visitors and observe how users navigate our Site during their interactions, which informs our efforts to enhance the user experience. If you opt not to accept these cookies, we will lack visibility into your site visits.

Additionally, we utilise pixels (also termed web beacons, clear gifs, pixel tags, and single-pixel gifs). A pixel comprises a minuscule image embedded within web pages and emails that necessitates a call to our servers to render the pixel on these interfaces. We employ pixels to gain insights into your interactions with email content or web materials, for instance, engagement with advertisements or posts.

Both cookies and pixels gather data about you, designed with privacy as a priority. Data collected can only be retrieved by the server setting the cookie, and it is primarily amassed on an anonymised basis.

Some components or applications within the site may be delivered by external parties. These entities may utilise cookies independently or in conjunction with web beacons or other tracking mechanisms to accumulate information about your usage patterns. Data harvested by these cookies is sourced directly by such third parties, remains undisclosed to us, and is governed by the privacy and cookie policies of those entities, which are beyond our oversight. We have no control over these external tracking technologies or their usage. For further information regarding such cookies, please reach out to the corresponding provider directly.

Functionality Cookies:

These cookies allow us to retain your selections when utilising the Website, such as remembering your login details or language preferences. They are intended to provide you with a more tailored experience while minimising the need to reenter your preferences on subsequent visits.

Cookies Policy / Notice Acceptance Cookies:

These Cookies serve to confirm whether users have consented to the implementation of cookies on the Website. 

Cookies or Browser Cookies:

A cookie is a minor file placed on Your Device. You can configure your browser to reject all Cookies or to notify you when a cookie is being sent. However, if you decline Cookies, you may lose access to certain segments of our Service. Unless you modify your browser settings to refuse cookies, our Service may proceed to utilise Cookies. 

Flash Cookies:

Certain functionalities of our Service may employ locally stored objects (or Flash Cookies) to gather and retain information about your preferences or activities. Flash Cookies are not governed by the same browser configurations as those applied to Browser Cookies.  

Targeting or Advertising Cookies:

These cookies accumulate information regarding your browsing habits to tailor advertising content to your interests.

Such cookies serve to deliver advertisements that are more pertinent to you and your preferences. They are also beneficial in limiting the frequency of seen advertisements and aiding in assessing the effectiveness of advertising campaigns. Typically, these cookies are placed by advertising networks with the consent of the website operator. They track your visits to websites, and this information may be shared with other entities, including advertisers. Frequently, targeting or advertising cookies will be associated with functionalities provided by other organisations.

If you wish to delete cookies already on your computer or device, please consult the instructions provided by your file management software to locate the relevant file or directory for cookies. To prevent future cookies from being stored on your computer, please refer to the manufacturer’s guidelines pertaining to your browser by selecting “Help” in your browser menu. For additional information regarding cookies, visit www.allaboutcookies.org. By removing our cookies or disabling future cookies, you may lose access to specific sections or functionalities of our website.

Managing Cookies on the Site

‍The decision to consent to our use of cookies is ultimately yours. Upon your initial visit to our Site, a cookie banner will be displayed, providing you with the option to either opt in or opt out of our cookie usage. Should you grant consent, such cookies will be transmitted to and stored on your device.

If you choose to opt out, we have implemented a specialised script to ensure that no data-collecting cookies are utilised. Additionally, you may opt not to permit certain types of cookies. Nonetheless, restricting certain cookie types may affect your overall experience with the Site and the Services we offer.

All browser technologies provide the ability to manage cookies in the cookie folder of your web browser. This enables you to either remove cookies from your cookie folder once your visit to our Site concludes or establish your preferences regarding cookie use before browsing our Site. Please be aware, as previously stated, that deleting or rejecting cookies may negatively influence your user experience on our Site.

Additional Information:

• ‍Google‍
• Firefox‍
• Windows‍
• Safari

Revisions to This Cookie Policy

‍We may periodically modify this Cookies Policy. In such instances, changes will be communicated on our Site, ensuring that you remain informed regarding the cookies employed and their intended usage.‍

Contact Information

‍Should you have any inquiries, comments, or requests regarding our cookie practices, or wish to exercise any rights described in this policy, please reach out to us at:

Email: info@c-africa.com