Network Operations Center Verified listing

C-AFRICA NOC has a network monitoring system that can monitor the status of IP based on equipment such as routers, servers, alarm panels, and access control systems.

C-AFRICA have well-trained staff to monitor network devices and ensure functionality and reliable infrastructure, C-AFRICA teams can track down any problems that require urgent attention and resolve them while ensuring minimal disruption to network availability.

C-AFRICA NOC monitors network alarms, filters out false alerts, and escalates issues to the technical team, in case of disruptions in the system network.

We ensure that all systems and associated networks are monitored and that a clear audit trail of all activities is submitted to the client on either a weekly or monthly basis monitoring including:

Fault & Troubleshooting Management

• We assess and identify current and anticipated resource shortages, identify technical support issues, and suggest key decisions needed to resolve a problem.

24×7 Monitoring Of All Devices In Response To Incident Alerts

• Our staff will respond according to emergency plans and standard operating procedures, to plan, direct, coordinate and maintain an operationally functioning NOC until the issues are resolved.

C-AFRICA teams can analyse the problem’s root causes, perform troubleshooting, and communicate with site technicians to track down the problems and resolve them.

C-AFRICA network operation centre monitors all alarms and any conditions that may require special attention to avoid impact on your network performance including;

KPI Measurement

• We provide corrective and preventive maintenance for NOC operations. We have a technical support department, which assists with the administration of alarm information, and key holders and conducts scheduled tests of the alarm systems, to ensure that the systems are operational when needed.

Backup & Recovery Support Management

• We pride ourselves on ensuring consistent end-to-end network availability based on quick detection and effective mitigation of incidents and we provide around-the-clock monitoring of the systems.

Scheduled And Ad Hoc Reports

• NOC experts report, log, and handle every incident, circulate SMS or email alerts and report on link availability.

Deployment, Update, And Customisation Of The Monitor Set

• Provides a single point of contact call centre as part of our integrated solutions. Our clients can alert us about maintenance and service calls by logging into the system and creating a job card that is tracked and monitored for completion.

Establish clear guidelines and protocols. Keep things running smoothly by creating clear-cut policies for the following:

• Incident management: Document steps the technicians should follow to handle incidents (e.g. when the technician can decide to escalate or notify team members).

• Solutions: Outline procedures for dealing with common issues and provide immediate methods for dealing with emergencies.

• Escalation: Determine how the team should escalate issues and to whom.

• Prioritisation: Establish which incidents take the highest priority and which technician level should handle the most important ones. Incidents should be ranked based on the extent to which they will affect the business.