Last Update: November 2022

In the highly unlikely event that you are not entirely satisfied with your purchase, we’re here to help.

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by you to purchase Goods from Us.
• Service refers to the Website.
• Website refers to C-AFRICA, accessible from https://c-africa.com/
• You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Returns

You have seven (7) calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in its original packaging.

Your item needs to have a receipt or proof of purchase.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: order@c-africa.com

We will reimburse You no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

• EMAIL ADDRESS: order@c-africa.com
• ADDRESS: Plot no 30, Nyerere Road, Kinyerezi, P.O.Box 12370, Dar Es Salaam, Tanzania.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods that according to their nature are not suitable to be returned deteriorates rapidly, or where the date of expiry is over.
• The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods that are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Contact Us

If you have any questions on how to return your item to us please do not hesitate to contact us.

EMAIL ADDRESS: order@c-africa.com

ADDRESS:  Plot no 30, Nyerere Road, Kinyerezi, P.O.Box 12370, Dar Es Salaam, Tanzania.