We are now looking for a Lead Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services. In this role, you will be responsible for the financial and commercial performance of delivered customer support services. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfilment and customer happiness. The role also includes leading the customer network support engineers’ team and working closely with the competence centres, global support, and product line maintenance teams.
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